Legal notice
Tax Information
Company name: ELITE PACE MAKERS S.L.
Tax ID (CIF/NIF): B 70771977
Registered address: C/ la Iglesia 7 - 47131 Villán de Tordesillas
Customer service email: hello@mytrasto.com
Return Policy and Right of Withdrawal
General Terms and Conditions of Purchase
GENERAL INFORMATION
These General Terms and Conditions govern the purchase of products through the website www.mytrasto.com.
Website owner:
Holder: ELITE PACE MAKERS S.L.
Tax ID (CIF/NIF): B 70771977
Registered address: C/ la Iglesia 7 - 47131 Villán de Tordesillas
Contact email: hello@mytrasto.com
Phone: +34 638590992
Access to and use of the website grants the status of user and implies full acceptance of these conditions.
PURPOSE
These General Terms and Conditions regulate the purchase of products offered through the website mytrasto.com, intended for end consumers.
Placing an order implies full and unconditional acceptance of these Terms and Conditions in force at the time of purchase.
These Terms may be modified without prior notice. It is therefore recommended to review them carefully before making any purchase.
PRODUCTS
Product descriptions, dimensions, weights and specifications are provided in good faith and with the highest possible accuracy. However, they may be approximate and subject to slight variations due to manufacturing processes or materials.
The owner reserves the right to modify specifications or withdraw products at any time.
Handmade products or different production batches may present slight variations in dimensions, finishes, textures or tones. Exact color matching between different orders is not guaranteed.
Display colors may vary depending on the user’s device. Minor differences between images and actual products may occur.
All measurements are approximate and for guidance only.
If clear errors are detected (including pricing), the owner reserves the right to cancel the order and refund any paid amounts.
All information and advice provided is for general informational purposes only.
PRODUCT AVAILABILITY
All orders are subject to product availability.
If a product becomes unavailable after purchase, the customer will be informed as soon as possible.
The customer may choose between:
- Replacement with a similar product
- Full or partial cancellation
Refunds will be issued using the original payment method unless otherwise agreed.
NATURAL VARIATIONS AND HANDMADE PRODUCTS
Some products may show natural variations in color, texture, finish or shape, especially handmade or natural-material items.
These variations are inherent to the product and are not considered defects.
PURCHASE PROCESS
To place an order, users must select products and add them to the cart, then follow the checkout process providing billing, shipping and payment details.
Before confirming, users can review all order details.
By completing the purchase, the user confirms acceptance of these Terms.
A confirmation email will be sent after purchase.
The owner may cancel orders in cases such as:
- Obvious pricing or product errors
- Fraud suspicion
- Product unavailability
Refunds will be issued accordingly.
PRICES AND PAYMENT METHODS
Prices are shown in euros (€) and include applicable taxes unless otherwise stated.
Shipping within mainland Spain is free unless specified.
For other regions (Balearic Islands, Canary Islands, Ceuta, Melilla or international), shipping costs are calculated at checkout.
Prices may be modified but not for confirmed orders.
Payment methods are those available during checkout. Charges are made upon confirmation.
SHIPPING AND DELIVERY
Production and delivery times are estimates and may vary.
Orders are delivered to the address provided by the customer.
Incorrect shipping data is the customer’s responsibility.
Geographical scope
Shipping is available within mainland Spain and certain international destinations.
International orders may be subject to customs duties and taxes payable by the customer.
Delivery times
Estimated and subject to availability, logistics and external factors.
Order tracking
Customers will receive tracking information once the order is shipped.
Delivery
Customers must inspect the package upon delivery.
Damages must be reported within 48 hours with order details and photos.
If confirmed, the company will repair, replace or refund.
Risk and ownership
Ownership transfers upon full payment and delivery.
Risk transfers upon delivery to the customer.
Failed delivery
If delivery fails, a second attempt may be made.
Additional shipping costs may apply if re-delivery is required.
RIGHT OF WITHDRAWAL
Products are made to order or personalized.
Under Article 103.c of Spanish law, the right of withdrawal does not apply to customized goods.
Therefore, cancellations or returns are not accepted once the order is confirmed.
If a product is defective or incorrect, it must be reported within 48 hours.
The company will:
- Replace
- Repair
- Refund
Return costs will be covered by the company in such cases.
LIABILITY
The company is not responsible for:
- Incorrect personalization data
- Shipping delays
- Force majeure
Liability is limited to the product price.
DATA PROTECTION
Personal data will be processed according to the Privacy Policy.
APPLICABLE LAW AND JURISDICTION
Spanish law applies.
Disputes will be resolved in the courts of the consumer’s domicile.
Language: Spanish.
